Too multifarious techies hint at a crummy gossip with a view lacking teamwork and communications skills. The stereotype is that while techies are exceptional at what they are trained to do, they cannot parlay their knowledge onto others. Because of the stereotype that techies cannot present, they also can be stigmatized that they want adequate [...]
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step plan for effectively coaching call center agent phone calls:
1. Randomly record 2 &ndash3 telephone calls. Random recording is important. Do not record 3 calls back to back or on [...]
At the beginning of my creative career, I volunteered as an overnight deejay at a college radio station. I loved playing the music and interacting with insomniac listeners, but I got a real kick out of reading the news. I would tear copy straight off the wire service printer and if I was [...]
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