Incomparable 7 Things You Requirement Know Before Dealing with Your Next Troubled Guy

Monday, July 19th, 2010

1. Irritation precludes rationality.
Fuming customers fully cannot rationalize. This is because they are so wrapped up in the sensation of incense that everything you articulate is filtered under the aegis their emotions. Vexation is an sensation and emotions are proficient in the rightist side of the brain. Rationalizing, fine kettle of fish [...]

The Blond Rules Of Client Professional care

Sunday, May 2nd, 2010

Entire lot I certain all over patron air force I learned from working at McDonalds as a teenager. Intractable to credit, but true! In this day of authoritatively competitive cyber obligation, the companies that drive progress will be those that offering tonier chap service. The value of a lifetime customer is immeasurable. So periodically you [...]

Customer Service Training Tips

Thursday, June 25th, 2009

Good customer service is the best way to keep customers coming back to your business. super stores that have hundreds of employee's, these companies do not give their workers enough incentive to be customer friendly, and they don't seem to insist their employees use the customer training tips that are provided during their training. Businesses [...]

Turning Customer Service Inside Out!

Tuesday, June 23rd, 2009

While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on customer satisfaction. It all starts within your organization! Sooner or later the ripple effect reaches your customers. To really walk your service talk, make [...]

Can You Hear Me Now?

Friday, June 19th, 2009

When you listen to a customer (or co-worker, spouse, significant other), your brain is constantly making hundreds of assumptions. Each word, inflection, and tone of voice is interpreted, but not always as the speaker intended. Research shows that 2/3rd of all employees feel management isn’t listening.*
We all think we know how to listen, [...]

The Golden Rule of Customer Service

Wednesday, June 17th, 2009

“Do unto others as you’d have them do unto you.” Don’t worry; I’m not trying to take you to Sunday school under the pretense of a business article! However, in one form or another we have learned this rule for as long as we can remember. Many people try their best to apply this rule [...]

Why Do Your Customers Complain and What Can You Do About It?

Friday, June 5th, 2009

As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or get contacted by them and you know you have a problem!
How can you prevent your [...]

Is The Customer Always Right?

Friday, May 29th, 2009

Last week I made an early morning trip to a seminar/book promo breakfast to promote my web site. After putting out flyers all over the place I took a moment to step in to the facility and caught a few moments of a morning with Jack Welch, the former CEO of GE.
As I stepped through [...]

The Moment of Truth

Wednesday, May 27th, 2009

Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time.
A Moment of Mediocrity is [...]

Customer Service Skills Training and ROI

Saturday, May 23rd, 2009

Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise&ndashI’ve seen anywhere from $6500 to $10,000 quoted per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What [...]