Last year during Christmas salt I started to stab into a keep that I had shopped at regularly for years. I stopped at the reservoir entry because I felt that something was wrong. Then I realized that there was no bell ringing and no Salvation Army volunteer with his or her red kettle. I went [...]
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place &ndash and in action. It’s the actions that count &ndash [...]
We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service.
In addition to the basics we all have heard time and again, [...]
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